Fleet Services Dispatch Manager

2 weeks ago


Independence, Missouri, United States Cox Full time
About the Role

Cox Automotive is seeking a highly skilled Dispatch Manager to oversee and manage the company's dispatch operations. This role involves strategic planning, resource allocation, and leadership to achieve performance and safety targets.

Key Responsibilities
  • Develop and implement dispatch strategies in line with company objectives.
  • Manage the day-to-day operations of the dispatch center, including scheduling, staffing, and operations.
  • Ensure compliance with health and safety regulations, as well as company policies and procedures.
  • Monitor performance against key metrics and take corrective actions as necessary.
  • Collaborate with other departments to improve client experience.
  • Analyze the financial impact of proposed Technician changes.
  • Implement specific customer requirements.
  • Investigate service failures and implement corrective actions.
  • Participate in selection, qualification, or performance evaluation for direct reports.
  • Oversee dispatcher call quality and conduct audits.
  • Train, coach, and develop dispatch employees.
Requirements
  • Bachelor's degree in a related discipline and 6 years' experience in a related field.
  • 1+ Year of experience in management or Lead role.
  • Strong leadership skills and the ability to manage a team.
  • Excellent communication and interpersonal skills.
  • Knowledge of the transportation industry and relevant regulations.
  • Proficiency in dispatch management software systems.
  • Strong business acumen and a keen eye for identification of business improvement opportunities.
  • Ability to investigate problems and identify root causes and associated factors.
  • Performs duties with precision, accuracy, and a sense of urgency.
  • Flexibility to work outside of normally scheduled work hours for training, mentoring, and employee evaluation.
Physical Demands
  • Employee is regularly required to talk, hear, stand, and walk.
  • May involve prolonged periods of sitting or standing.
  • Must be able to lift 25 pounds at times.
Compensation

The base salary for this role is $77,800.00 - $116,800.00 per year. The company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations.



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