Senior Fleet Coordinator

4 weeks ago


Independence, Missouri, United States Cox Communications Full time

About the Role:

Cox Automotive Mobility Fleet Services is seeking a highly skilled Sr. Dispatch Coordinator to join our team. As a key member of our dispatch team, you will be responsible for managing the follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.

Key Responsibilities:

  • Timely and accurate documentation and notation in all CAMFS systems regarding each customer contact
  • Providing excellent customer service for all internal and external customer calls
  • Coordinating towing of customer units when necessary
  • Scheduling repairs and maintenance with CAMFS resources as a priority
  • Ensuring that all third-party vendors are aware of CAMFS policies, procedures, and expectations regarding overall quality of work, timeliness of work and payment of services protocol

Requirements:
  • Associate' degree and three (3) years of experience or high school diploma and five (5) years of equivalent experience in a call center environment, preferably in the commercial vehicle maintenance or transportation industry
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners

About Us:

Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. We are committed to providing exceptional customer experiences and are seeking talented individuals to join our team.
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