Service Operations Manager

4 weeks ago


Independence, Missouri, United States Telle Tire and Auto Centers Full time
Job Overview

At Telle Tire & Auto Centers, we are seeking a highly skilled Service Manager to lead our service department. This is a fantastic opportunity for a motivated individual to join our team and contribute to our growth and success.

The Service Manager will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. This role is integral to all aspects of the store business and requires a strong focus on productivity, efficiency, and customer satisfaction.

Key Responsibilities:

  • Review inspection reports from technicians and manage technician time
  • Focused customer interaction and satisfaction
  • Maximize efficiency, revenue, and productivity
  • Support service department by managing the schedule and ordering parts
  • Collaborate with vendors, suppliers, and parts departments
  • Reliable and consistent in attendance
  • Interact with customers each and every day in a positive manner regarding the progress/status of their vehicle

Requirements:

  • Service Advisor/Writer experience
  • 2+ years of customer service experience

Why Telle Tire & Auto Centers?

  • Fun perks
    • Paid Birthday Off
    • Milestone Anniversary Trips
  • Great benefits
    • Medical/Dental/Vision/Life Insurance
    • 401k with matching
    • ASE Training & Testing Compensation
    • Closed & Paid Holidays
    • Maternity/Paternity/Adoption PTO
  • Immediate access to hands-on training and technical training
  • Growing Family Business
  • Leadership Engagement
  • Weekends Off
  • Inviting Culture

About Us:

  • In the last 13 years, Telle Tire & Auto Centers has grown from one shop to 26 locations across Missouri under the leadership and vision of current fourth-generation President & CEO, Aaron Telle.
  • Recognized in St. Louis Business Journal as Best Places to Work Finalist in 2022.
  • Identified as Top Shop Finalist in Tire Review in 2021 and Top Shop Winner in 2022.
  • Recognized in St. Louis Business Journal as Top 50 Fastest Growing Company in St. Louis in 2019, 2020, 2021, and 2024.
  • Identified as Top 100 Largest Tire Dealer in National Publication Tire Business in 2020, 2021, 2022, and 2023.
  • Recipient of the St. Louis Business Journal Family Business Award in 2019.
  • Identified as Best Places to Work Finalist in Tire Business in 2019.

We are a passionate team dedicated to solving customers' problems through attention to detail, collaboration, and integrity, while creating long-lasting relationships. The Telle tradition of providing personal service, quality products, and business innovations remains as important today as it was for Chuck Telle and his father in the mid-1900's.

Please apply today and bring your skills and experience to Telle Tire, who has been keeping St. Louis on the move since 1942.



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