Front Desk Receptionist
1 week ago
- Provide exceptional customer service to members and guests, ensuring a positive experience and exceptional satisfaction.
- Support the Front Desk Director and Manager in front desk operations, delivering a high level of service and attention to detail.
- Be knowledgeable about program, services, and membership information, and provide accurate answers to questions.
- Assist with marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
- Perform administrative duties, including membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
- Demonstrate proficiency in navigating the member management system, including identifying and troubleshooting account errors.
- Respond to client and participant requests, comments, or concerns in a friendly and helpful manner, and bring issues to timely and appropriate resolution.
- Maintain up-to-date knowledge on participant and facility policies, including Emergency Action Responses.
- Participate in internal programs and special events, including regular staff meetings and trainings.
- High school diploma or equivalent required.
- 1 year of verifiable experience in a customer service or hospitality role.
- Certifications: CPR, First Aid, and AED certification through the Red Cross, American Heart Association, or American Safety & Health Institute.
- Computer proficiency in MS Office, including Word, Excel, and Outlook, and working knowledge of the member management system, databases, and tools.
We offer a comprehensive benefit package, including medical, dental, and vision plans, as well as a 401(k) plan with employer matching, fitness and wellness programs, certification reimbursement, tuition reimbursement, paid holidays and PTO, and more.
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