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Front Desk Associate

2 months ago

Bentonville, Arkansas, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member at Planet Fitness.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phone calls in a friendly and professional manner, addressing member inquiries and concerns.
  • Process member check-ins, new member sign-ups, and facilitate updates to member accounts.
  • Conduct tours of the facility, highlighting our amenities and services.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Maintain a clean and organized facility, adhering to high standards of cleanliness and safety.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment.