Customer Engagement Print Specialist
1 week ago
Position Overview:
The Print Services Sales Associate at Staples Connect is dedicated to serving our customers and community, fostering an environment where you can learn, develop, and excel. As a **Customer Engagement Print Specialist**, you will work collaboratively within a supportive, team-oriented retail atmosphere to assist customers with their print and marketing needs.
Key Responsibilities:
- Welcome customers into the Print Solutions area and provide prompt, attentive service.
- Engage customers with open-ended questions to build rapport and assess their copy and print marketing requirements.
- Utilize order intake tools to gather project details and propose comprehensive print solutions.
- Support customers in the self-service section by guiding them with copy machines and PC rentals.
- Ask insightful questions during consultations to identify potential leads.
- Assist customers with their shipping requirements and be adaptable to perform additional tasks as needed.
Qualifications:
Essential Skills and Experience:
- Ability to work a flexible schedule, including evenings and weekends.
- Proficient in providing tailored solutions to a diverse customer base.
- Strong attention to detail with the ability to identify quality concerns throughout the print production process.
- Physical capability to lift and transport supplies weighing between 10-50 pounds, and to stand and walk for extended periods.
Preferred Skills and Experience:
- Previous experience in customer service roles.
Location: Framingham, MA
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