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Retail Sales Print Associate

2 months ago


Framingham, Massachusetts, United States Framingham Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Print Associate to join our team at Staples Connect in Framingham. As a key member of our retail team, you will be responsible for providing exceptional customer service and solutions to customers' print needs.

Key Responsibilities
  • Customer Service: Greet customers as they enter the Print Solutions department and respond quickly and attentively to their needs.
  • Print Solutions: Ask open-ended questions to build relationships and understand customers' copy and print marketing needs, and use order intake tools to capture project information and offer an appropriate total print solution.
  • Assistance: Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals, and ask qualifying questions during consultation to generate potential leads.
  • Shipping and Logistics: Assist customers with their shipping needs and be flexible to perform other duties as assigned.
Requirements
  • Flexibility: Able to work a flexible schedule, including nights and/or weekends.
  • Customer Focus: Able to work with many customers to provide a total solution.
  • Attention to Detail: Attention to detail and keen eye to notice quality issues throughout the print production process.
  • Physical Demands: Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously.
Preferred Qualifications
  • Customer Service Experience: Prior customer service experience.