Patient Services Representative, PRN, Days

6 days ago


Greer, South Carolina, United States Prisma Health Full time
Job Summary

As a Patient Services Representative at Prisma Health, you will play a vital role in the front office management and operation of our physician practice. Your responsibilities will include aspects of patient registration, pre-certification, charge capture, and accurate coding of diagnoses given by physicians. You will also be responsible for posting all payments and balancing with the computer reports at day end. This role requires a high level of public contact and excellent interpersonal skills.

Key Responsibilities
  • Complete and accurate patient registration, pre-certification, charge capture, and coding of diagnoses given by physicians.
  • Post all payments and balance with the computer reports at day end.
  • Arrange for patient pre-payments and enforce financial agreements prior to providing service.
  • Process and distribute billing information, including insurance claims and patient payments.
  • Provide front office phone support and respond to routine requests for information.
  • Screen visitors and respond to routine requests for information.
  • Process vouchers and private payments, and update registration screens based on information on checks.
  • Research address verification as needed.
  • Help process mail return statements and outgoing statements.
  • Acquire billing information for all doctors for all patients seen in practice.
  • Perform cashiering functions, including monitoring and balancing cash drawer daily.
  • Prepare daily cash deposits.
  • Receive payments from patients and issue receipts.
  • Codes and posts payments and maintains required records, reports, and files.
  • Work with patients in securing prepayment sources or financial agreements prior to providing service.
  • Participate with other staff to achieve account resolution.
  • Assist with outpatient coding and error resolution.
  • Process edits and Customer Service and Collection Request for resolution within specified time frames.
  • Identify trends and communicate problems to management.
  • Update patient account database.
  • Maintain and update current information on physician's schedules.
  • Schedule surgeries, ancillary services, and follow-up outpatient appointments and admissions as requested.
  • Answer questions regarding patient appointments and testing.
  • Assemble patients' charts for next day visit.
  • Update profiles on all patients, ensuring completeness and accuracy.
  • Oversee waiting area, coordinate patient movement, report problems or irregularities.
Supervisory/Management Responsibility

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

High School diploma or equivalent OR Post-high school diploma

No previous experience required

Other Required Skills and Experience
  • Associate's Degree in technical specialty program of 18 months minimum in length- Preferred
  • Multi-specialty group practice setting experience - Preferred
  • Basic understanding of ICD-9 and CPT coding- Preferred


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