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Patient Services Representative

2 months ago

Greer, South Carolina, United States Prisma Health Full time

About the Role

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Prisma Health. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.

Key Responsibilities

  • Provide accurate and timely patient registration, pre-certification, and charge capture services.
  • Process and post payments, and balance accounts with computer reports.
  • Assist patients with insurance claims, benefits, and financial agreements.
  • Coordinate patient pre-payments and enforce financial agreements.
  • Process and distribute billing information, and assist with outpatient coding and error resolution.
  • Maintain accurate and up-to-date patient records, and ensure confidentiality.
  • Provide exceptional customer service and respond to patient inquiries and concerns.

Requirements

  • High School diploma or equivalent required.
  • No previous experience required, but a basic understanding of ICD-9 and CPT coding is preferred.
  • Associate's degree in a technical specialty program is preferred.

Work Environment

This is a non-management role that will report to a supervisor, manager, director, or executive. The work environment is fast-paced and requires excellent communication and interpersonal skills.

About Prisma Health

Our vision is to transform healthcare for the benefit of the communities we serve. We are a leading healthcare system in the region, and we are committed to providing exceptional patient care and service.