Crisis Admissions Coordinator

2 weeks ago

Denver, Colorado, United States Jefferson Center for Mental Health Full time

At Jefferson Center for Mental Health, we are dedicated to fostering an inclusive environment that respects the diversity of all individuals who seek our services. Our mission is to ensure that mental health is prioritized and that equitable care is accessible to everyone, regardless of race, ethnicity, ability, socioeconomic status, age, sexual orientation, gender identity, religion, culture, or language.

The Crisis Admissions Coordinator is responsible for overseeing and managing the admissions process for our Crisis Stabilization Unit, working three 12-hour shifts each week. This role involves implementing effective and user-friendly admissions procedures for children and youth, as well as their parents or guardians, and the referring parties. The coordinator will engage with external agencies and internal team members with professionalism and respect. Shifts available: Day shift from 7am to 7pm and Night shift from 7pm to 7am.

Our mission at New Vistas is to utilize a collaborative team of clinicians, residential counselors, medical professionals, and admissions staff to deliver short-term crisis stabilization treatment for children and youth facing behavioral health challenges, including depression, suicidal ideation, trauma responses, and family dynamics. We aim to coordinate treatment effectively and equip families with tools and safety plans to ensure a safe return to their homes and communities. We are committed to serving the youth of Colorado with a compassionate and non-judgmental approach.

Key Responsibilities:

  • Oversee and coordinate timely admissions for children and youth to the Crisis Stabilization Unit, ensuring safe and appropriate processes while maximizing capacity. Admissions decisions should be communicated to the referral source within 30 minutes, barring complex cases.
  • Welcome clients and visitors, manage sign-ins, collect insurance details, process copayments, and facilitate consent forms.
  • Handle multi-line phone systems, directing calls appropriately while maintaining courteous and professional communication, prioritizing confidentiality.
  • Act as the admissions liaison among all stakeholders to promote efficient communication and problem-solving.
  • Verify insurance eligibility and obtain pre-authorizations as necessary.
  • Input incoming client information into the electronic medical records (EMR) system, ensuring accurate billing documentation, including primary and secondary insurance details.
  • Arrange transportation for new clients when required.
  • Compile client charts and distribute intake information to relevant personnel.
  • Complete the Census Report accurately and succinctly at the end of each shift.
  • Provide ongoing updates to clinical team members regarding the status of admissions to enhance coordination.
  • Deliver exceptional customer service, offering support to children and families in crisis, in collaboration with other staff members.
  • Identify opportunities for improving the admissions process and communicate these insights to the Admissions Supervisor.
  • Complete all mandatory training promptly and participate in key internal meetings as assigned.
  • Adhere to all policies and procedures of Jefferson Center, including confidentiality, harassment prevention, dual relationships, abuse reporting, corporate compliance, and ethical standards.
  • Maintain certification as a Qualified Medication Administration Personnel (QMAP).
Qualifications:
  • A Bachelor's degree or Medical Assistant certification is preferred. Candidates with a high school diploma or equivalent and a minimum of two years of relevant experience in case management, billing, or insurance verification will also be considered.
  • Experience in a healthcare setting is preferred.
  • Familiarity with medical terminology, insurance verification, and billing processes.
  • Strong communication and computer skills.
  • Ability to manage multiple tasks effectively.
  • Outstanding customer service abilities.
Compensation:

We welcome applications on an ongoing basis.

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