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Crisis Admissions Coordinator
2 months ago
At Jefferson Center for Mental Health, we are dedicated to fostering an inclusive environment that respects the diversity of every individual who seeks our services. Our mission is to ensure that mental health is prioritized and that equitable care is available to all demographics, including various races, ethnicities, abilities, socioeconomic backgrounds, ages, sexual orientations, gender identities, religions, cultures, and languages.
The Crisis Admissions Coordinator is responsible for overseeing and managing the admissions process for the Crisis Stabilization Unit, working three 12-hour shifts weekly. This role involves implementing effective and user-friendly admissions procedures for children and youth, as well as their parents or guardians, and the referring agencies. The ideal candidate will demonstrate professionalism, respect, and diplomacy in all interactions. Shifts available: Day shift from 7 am to 7 pm and Night shift from 7 pm to 7 am.
Our mission at New Vistas is to provide a brief, 3-5 day crisis stabilization treatment for children and youth facing behavioral health challenges, including depression, suicidal ideation, trauma responses, and family-related issues. Our interdisciplinary team, consisting of clinicians, residential counselors, medical personnel, and admissions staff, collaborates to coordinate treatment and equip families with tools and safety plans for a safe return to their homes and communities. We are committed to serving the youth of Colorado with a non-judgmental and inclusive approach.
Key Responsibilities:
- Oversee and coordinate timely admissions for children and youth to ensure safe and appropriate placements while maximizing unit capacity. Admissions decisions should be communicated to referral sources within 30 minutes, barring complex cases.
- Welcome clients and visitors, manage sign-ins, collect insurance details, process copayments, and facilitate consent forms.
- Handle multi-line phone systems, directing calls appropriately while maintaining confidentiality and professional communication.
- Act as the admissions liaison among all stakeholders to ensure efficient communication and problem-solving.
- Obtain pre-authorizations and verify insurance details, including Medicaid eligibility.
- Input incoming client information into the electronic medical records (EMR) system, ensuring accurate billing documentation.
- Arrange transportation for new clients as necessary.
- Compile client charts and distribute intake information to relevant personnel.
- Complete the Census Report accurately at the end of each shift.
- Provide ongoing updates to clinical team members regarding the status of admissions to facilitate coordinated intake efforts.
- Deliver exceptional customer service, supporting children and families in crisis with assistance from other staff members.
- Identify opportunities for enhancing the admissions process and communicate these insights to the Admissions Supervisor.
- Complete all required training promptly and participate in key internal meetings as assigned.
- Adhere to all policies and procedures of Jefferson Center, including confidentiality, harassment prevention, dual relationships, abuse reporting, corporate compliance, and ethical standards.
- Maintain certification as a Qualified Medication Administration Personnel (QMAP).
- A Bachelor's degree or Medical Assistant certification is preferred. Candidates with a high school diploma or equivalent and a minimum of two years of relevant experience in case management, billing, or insurance verification will also be considered.
- Experience in a healthcare setting is preferred.
- Familiarity with medical terminology, insurance verification, and billing processes.
- Strong communication and computer skills.
- Ability to manage multiple tasks effectively.
- Outstanding customer service abilities.
We welcome applications on an ongoing basis.
