Client Support Specialist
3 days ago
Job Summary:
Zelis Healthcare is seeking a highly skilled Client Support Specialist to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to clients through various communication channels, including phone, email, and in-person meetings.
- Collaborate with internal stakeholders to resolve client issues and concerns in a professional and courteous manner.
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
- Stay up-to-date on industry trends and developments to provide expert advice and guidance to clients.
- Participate in regular meetings with stakeholders to discuss client needs and develop solutions to meet those needs.
Requirements:
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of healthcare industry trends and developments.
Preferred Qualifications:
- Experience working in a healthcare setting or with healthcare clients.
- Knowledge of Jira and/or Salesforce.
Education:
- High school diploma or equivalent required.
- Bachelor's degree in business, healthcare, or a related field preferred.
Location and Workplace Flexibility:
Zelis Healthcare has offices in multiple locations, including Atlanta, GA, Boston, MA, Morristown, NJ, Plano, TX, St. Louis, MO, St. Petersburg, FL, and Hyderabad, India. We offer a hybrid and remote-friendly work environment, with flexible work arrangements to meet the needs of our employees and clients.
About Zelis Healthcare:
Zelis Healthcare is a leading provider of healthcare financial solutions, serving over 750 payers and millions of healthcare providers and consumers. We are committed to modernizing the healthcare financial experience and driving real, measurable results for our clients.
Commitment to Diversity, Equity, Inclusion, and Belonging:
Zelis Healthcare is proud to be an equal opportunity employer, committed to diversity, equity, inclusion, and belonging in all aspects of our operations. We welcome applications from diverse candidates and are dedicated to creating an inclusive work environment where everyone can thrive.
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