Client Support Specialist

2 months ago

St Petersburg, United States Zelis Healthcare Full time

Position Overview:

The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible for assisting the client with the successful processing of Zelis services, performs day-to-day functions of managing the account, and makes decisions on how to approach projects for best results.This role supports the Payments Optimization Business Unit/Service Operations.

Key Responsibilities:

  • Participates in regular meetings with stakeholders, to provide leadership and technical solutions to accomplish business objectives

  • Communicates & supports the Zelis Client Services vision/direction with clients and team members

  • Develops and sustains productive customer relationships

  • Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment

  • Establishes courses of action for self and others to ensure that work is completed efficiently

  • Supports continuous improvement efforts both internally and externally

  • Provides high level of customer service and satisfaction on all team accounts

  • Expands knowledge of Zelis and client's business processes, technical systems, software, and delivery processes for case/issue management

  • Continual adherence of HIPAA, Compliance & Security policies

Required Qualifications:

  • 2+ years of Previous Customer Service experience

  • Experience working as a relationship or client service manager, implementation and/or project management

Preferred Qualifications:

  • Experience in gathering business requirements, root cause analysis, business rule configuration, and/or testing software configuration

  • Knowledge of Jira and/or Salesforce

Education:

  • Highschool Diploma or GED is required

  • Bachelor's Degree Preferred in business, healthcare, or technology preferred

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

#LI-BG1

#LI-Hybrid

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

  • Service Specialist

    4 weeks ago

    St Petersburg, United States Paychex Full time

    Please note - The person who fills this role will help support clients who are utilizing our products and service to do their own payroll via our web-based portal or mobile app. Delivers quality service to Paychex clients via phone, email, chat, and Support, Payroll, Specialist, Client, Service, Technology

  • Client Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Acosta Group Full time

    **Role Overview**Premium Retail Services, LLC is seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional customer service and support.**Key Responsibilities*** Provide timely and effective support to clients, retailers, and...

  • Client Support Specialist

    1 month ago

    St Louis, United States Acosta Group Full time

    DESCRIPTION When you join Premium as a Client Support Specialist, you will become part of a collaborative team representing one of the countrys most successful brands. Premium Client Support Specialist help streamline ad-hoc service requests and issue management for maximum impact at retail. As an integral part of the team, you will build strong...

  • Client Onboarding Specialist

    4 weeks ago

    St. Petersburg, United States Franklin Templeton Full time

    Job Title: Client Onboarding SpecialistFiduciary Trust International is a leading investment and wealth management firm dedicated to growing and protecting wealth across generations.We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations,...

  • Administrative Support Specialist

    4 weeks ago

    St Petersburg, United States ICONMA Full time

    Job Title: Records Management SpecialistICONMA is seeking a highly organized and detail-oriented Records Management Specialist to provide administrative support to our Client Trust Operations team.Job Summary:This role involves providing basic administrative support, including scanning and uploading transaction documents into a proprietary database, creating...

  • Peer Support Specialist/BHT

    4 weeks ago

    St. Petersburg, United States WestCare Foundation Full time

    Job Title: Peer Support Specialist/BHTWestCare Foundation is seeking a Peer Support Specialist/BHT to join our team. As a Peer Support Specialist/BHT, you will provide peer leadership, outreach, advocacy, coaching, and recovery support services to individuals seeking or sustaining recovery within the community.Job Summary:This position requires someone with...

  • Implementation Support Specialist

    6 months ago

    St. Petersburg, United States Zelis Full time

    Position Overview ***This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FL The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside healthcare payer clients, team members analyze their data and print fulfillment...

  • Technical Support Specialist

    3 weeks ago

    St Petersburg, United States Noblesoft Solutions Full time

    Job SummaryNoblesoft Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing second-level technical support to end-users via multiple channels, including on-site support for hardware, enterprise software, and connectivity issues.Key ResponsibilitiesDeliver...

  • Companion/Personal Support Specialist

    4 weeks ago

    St. Petersburg, Florida, United States From The Heart Professional Service Full time

    Job SummaryWe are seeking a compassionate and skilled Support Specialist to join our team at From The Heart Professional Services LLC. As a Support Specialist, you will provide non-medical care, supervision, and socialization activities to individuals with disabilities, promoting their independence and quality of life.The ideal candidate will have a strong...

  • Administrative Support Specialist

    4 weeks ago

    St Petersburg, United States ICONMA Full time

    Job Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide administrative support to our Client Trust Operations team. Key Responsibilities: Provide administrative support to the Client Trust Operations team, including scanning and uploading transaction documents into our proprietary database. Create and...

  • Client Onboarding Specialist

    3 weeks ago

    St. Petersburg, United States Franklin Templeton Full time

    About the Role:Fiduciary Trust International is a leading investment and wealth management firm with a commitment to growing and protecting wealth across generations.We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and...

  • Implementation Support Specialist

    1 week ago

    St Petersburg, United States Zelis Full time

    Position Overview: * This role requires you to be in the office 3 days per week in either St Louis, MO or St Petersburg, FLThe Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside healthcare payer clients, team members analyze their data and print fulfillment...

  • Senior Client Support Specialist

    3 weeks ago

    St Louis, Missouri, United States The Cigna Group Full time

    Job SummaryThe Senior Client Support Specialist will provide high-level support to clients, ensuring their needs are met and issues are resolved efficiently. Key responsibilities include responding to complex inquiries, solving problems, and collaborating with internal teams to deliver exceptional service.Essential FunctionsResponds to complex inquiries,...

  • Desktop Support Specialist in St Petersburg, Florida

    4 weeks ago

    Saint Petersburg, United States Desktop & Depot Support Full time

    Job DescriptionAre you looking to advance your IT career? We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in St Petersburg, Florida.In this role, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset...

  • Peer Recovery Specialist

    4 weeks ago

    St. Petersburg, United States Suncoast Center Full time

    Job SummarySuncoast Center is seeking a highly motivated and compassionate Peer Recovery Specialist to join our team. As a Peer Recovery Specialist, you will play a vital role in providing non-clinical, evidence-based peer support to individuals navigating the system of care.Key ResponsibilitiesProvide information education to colleagues related to peer...

  • Desktop Support Specialist

    3 weeks ago

    St. Petersburg, United States SitusAMC Full time

    Job Title: Desktop SupportSitusAMC is a leading provider of real estate solutions, and we are seeking a skilled Desktop Support professional to join our team.Job Summary:We are looking for a highly motivated and detail-oriented Desktop Support specialist to provide technical assistance and support for our employees. The ideal candidate will have excellent...

  • Technical Support Specialist

    3 weeks ago

    Petersburg, United States V-Soft Consulting Group Full time

    Job Summary:V-Soft Consulting Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart...

  • Medical Support Specialist

    4 weeks ago

    St. Petersburg, United States Concentra Full time

    Medical Assistant (Front and Back Office)At Concentra, we are seeking a Medical Assistant to join our patient care team. As a Medical Support Specialist, you will play a vital role in providing exceptional care to our patients.Responsibilities:Perform routine medical and testing procedures under direct supervision of the treating clinician.Support in other...

  • Client Services Specialist

    7 months ago

    St Louis, United States Beauty Brands Full time

    Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our sto Client Service, Specialist, Customer Service, Beauty, Retail

  • Client Care Specialist

    4 weeks ago

    St Catharine, United States Addiction Recovery Care Full time

    Job Title: Client Care SpecialistAre you passionate about making a difference in the lives of others? Do you have a strong desire to work in a dynamic and fast-paced healthcare environment? Addiction Recovery Care, LLC (ARC) is seeking a highly motivated and compassionate Client Care Specialist to join our team.Job Summary:The Client Care Specialist will...