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Client Support Specialist

2 months ago

St Louis, Missouri, United States TEKsystems Full time
Job Overview

TEKsystems is actively looking for individuals with experience in SAP for a Client Support Specialist position.

The Client Support Specialist (CSS) will provide essential assistance to the Sales Team and our Clients.

Key Responsibilities:

  • Establish a personal connection with client contacts to comprehend their unique requirements.
  • Process client orders following established protocols.
  • Handle client sample requests in accordance with set procedures.
  • Manage pricing inquiries as per standard operating procedures.
  • Address client complaints following established guidelines.
  • Process all documentation and additional requests from clients as per established protocols.
  • Ensure timely fulfillment of all client requests in accordance with established timelines.
  • Maintain accurate filing of all documents and records.
  • Keep respective sales representatives updated on all client requests and their resolution.
  • Safeguard the confidentiality of client information, sharing it only with authorized personnel.
  • Report all relevant information to the Client Support Manager.
  • Assist in client collections as necessary.
  • Perform additional duties as assigned by management.

Required Skills & Qualifications:

  • Proficient in typing and accurately entering orders into SAP.
  • Familiarity with SAP is essential.
  • Knowledge of Excel is required.
  • Excellent written communication skills for email correspondence.
  • Strong verbal communication skills for responding to client phone inquiries.
  • Able to multitask and prioritize daily operational responsibilities.
  • Basic understanding of Accounts Receivable is beneficial.
  • Willingness to work overtime as needed.

Experience Level:

Entry Level

About TEKsystems:

We are partners in transformation, assisting clients in activating ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.