Patient Access Representative

5 days ago


Dover, New Hampshire, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Mass General Brigham. As a key member of our healthcare team, you will be responsible for scheduling and registering patients for services, providing exceptional customer service, and ensuring accurate and efficient registration processes.

Key Responsibilities
  1. Scheduling and Registration: Utilize organizational and clerical skills to ensure efficient functioning of the department, assist with daily operations, and maintain accurate patient records.
  2. Customer Service: Provide exceptional customer service, interact with patients in a consistent manner, and maintain a pleasant and helpful demeanor.
  3. Knowledge and Competency: Acquire and maintain current knowledge and competency in Patient Access and the Revenue Cycle, participate in ongoing educational activities, and seek constructive feedback.
  4. Proficiency and Adaptability: Demonstrate a high level of proficiency with duties and responsibilities, plan and perform additional functions within the team assignments, and function well within the team.
Requirements
  • Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
  • Previous experience in a healthcare setting preferred.
  • High School Diploma or equivalent experience minimum of 1 year working in a customer service setting.
  • Ability to multi-task in a fast-paced environment, present in a calm, professional manner, and utilize various computer and on-line applications.
  • Exemplary internal and external customer relations, strong relationship building skills, and knowledge of medical terminology and insurance authorization.
About Us

Wentworth-Douglass Hospital is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion, and we strive to create a work environment that is welcoming and inclusive of all individuals. We believe in equal access to quality care, employment, and advancement opportunities, and we are dedicated to reflecting the diversity of the patients we serve.



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