Patient Access Representative
4 weeks ago
Job Summary
We are seeking a highly skilled Patient Access Representative to join our team at Mass General Brigham. As a Patient Access Representative, you will be responsible for scheduling and registering patients for services, providing exceptional customer service, and ensuring accurate and efficient registration processes.
Key Responsibilities
- Utilize organizational and clerical skills to ensure efficient functioning of the department
- Provide exceptional customer service to patients, families, and healthcare providers
- Accurately update patient demographic and financial information
- Verify medical necessity and insurance eligibility
- Collect copayments and prepayments as needed
- Maintain accurate and up-to-date patient records
Requirements
- Minimum of 6 months experience in a customer service setting or equivalent education
- Previous experience in a healthcare setting preferred
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
About Us
Mass General Brigham is a leading healthcare system committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We are dedicated to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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