Patient Access Representative

4 weeks ago


Dover, New Hampshire, United States Mass General Brigham Full time

Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Mass General Brigham. As a Patient Access Representative, you will be responsible for scheduling and registering patients for services, providing exceptional customer service, and ensuring accurate and efficient registration processes.

Key Responsibilities

  • Utilize organizational and clerical skills to ensure efficient functioning of the department
  • Provide exceptional customer service to patients, families, and healthcare providers
  • Accurately update patient demographic and financial information
  • Verify medical necessity and insurance eligibility
  • Collect copayments and prepayments as needed
  • Maintain accurate and up-to-date patient records

Requirements

  • Minimum of 6 months experience in a customer service setting or equivalent education
  • Previous experience in a healthcare setting preferred
  • High school diploma or equivalent required
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment

About Us

Mass General Brigham is a leading healthcare system committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We are dedicated to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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