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Patient Access Coordinator
1 month ago
Wentworth-Douglass Hospital, a member of Mass General Brigham Medical Group, is a multi-specialty group practice providing high-quality patient care and services. Our network offers primary care, specialty care, and other services throughout the New Hampshire and Southern Maine Seacoast Region.
Our TeamOur Wentworth Health Partners Great Bay Mental Health team consists of a psychiatric nurse practitioner, licensed clinical social workers, mental health counselors, and marriage and family therapists. They provide treatment, counseling, and support for various patient concerns.
The OpportunityWe are seeking a full-time Patient Access Representative to join our team. This in-person position is located at 15 Old Rollinsford Rd, Dover, NH. The ideal schedule is Monday, Wednesday, Friday: 8:30am-5pm and Tuesday, Thursday: 9:30am-6:00pm.
Responsibilities- Manage in and outbound calls and scheduling and registration functions for patients of Wentworth Douglass Health Systems (WDHS).
- Provide exceptional customer service to internal and external customers.
- Create new patient medical records, verify insurance eligibility, collect demographic information, and offer applicable documents.
- Hold in-depth financial conversations with patients to provide cost transparency and improve financial success.
- High School Diploma or equivalent, or equivalent experience minimum of 1 year working in a customer service setting required.
- Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education required.
- Previous experience in a healthcare setting, preferably in a hospital setting.
- Ability to multi-task in a fast-paced environment.
- Demonstrated knowledge of medical terminology and insurance authorization preferred.
- Strong computer skills.
- General understanding of the impact Patient Access has on Revenue Cycle.
Mass General Brigham is an Equal Opportunity Employer. We value diversity and inclusion and are committed to creating a workplace that reflects the diversity of our community. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
