Administrative Service Manager

3 weeks ago

Dover, New Hampshire, United States Charlie Burnham Energy Service, Inc. Full time
Job Summary:

The Administrative Service Manager is responsible for coordinating Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. This role involves supervising the work of employees responsible for dispatching, inventory, billing, productivity, and payroll.

Key Responsibilities:

• Supervise the administrative operations of the Service Department to promote excellent customer service, maximum efficiency, and a harmonious working atmosphere.
• Recruit, hire, train, and develop administrative Service Department personnel. Give performance feedback to employees and maintain written documentation on employees according to company policy.
• Oversee the dispatching of service technicians to various types of service calls, including installations, tune-ups, emergency or same-day service, gas checks, and other routine service work. Set the standard for the quality and timeliness of the employees' response to customer needs through effective planning, coordination, and scheduling.
• Ensure staff cross-training on Service Department administrative procedures. Coordinate and delegate the duties of department personnel and approve employee schedules and payroll hours.
• Preplan upcoming and ongoing schedules, address customer service, productivity, and quality control issues in conjunction with the Field Service Manager.
• Oversee accurate and timely service billing.
• Generate and analyze month-end Service Department reports (productivity, callback, variance analysis, and various LP reports). Review department financial statements and may participate in annual budget preparation.
• Supervise the purchasing, pricing, and inventory levels of heating equipment and replacement parts. Ensure compliance with central inventory purchasing programs and price book.
• Assure operational efficiency using strong communication, interpersonal, leadership, and organizational skills through delegation and follow-up.
• Develop and maintain systems for accounting controls in billing, payroll, and inventory. Utilize company assets well through effective inventory control in accordance with budget forecasts and company objectives.
• Coordinate equipment installations with the sales staff (or Field Service Manager), calculate prices on completed installations, complete installation analyses, and calculate any equipment sales commissions.
• Promote a safe working environment. May perform accident and injury investigations and follow-up.

Requirements:

• A high school diploma is required. A Bachelor of Arts or Bachelor of Science degree is preferred.
• Two to four years of supervisory experience is preferred. An Accounting background would be helpful. Prior working knowledge of the petroleum industry is a plus.
• Strong trouble-shooting and analytical skills, demonstrated commitment to outstanding customer service, excellent communication and interpersonal skills, good computer skills, flexibility, common sense, planning and scheduling skills, organization skills, commitment to maintaining systems for accounting control, and good delegation and follow-up skills are required.

  • Administrative Assistant

    4 weeks ago

    Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

    Job SummaryWentworth-Douglass Hospital (WDH) is seeking an Administrative Assistant to provide high-quality administrative support to our team. As an Administrative Assistant, you will be responsible for greeting and assisting all who enter the department, providing internal and external customer service, and maintaining a professional and organized work...

  • Senior Systems Administrator

    4 weeks ago

    Dover, New Hampshire, United States Back Bay Networks Full time

    Job DescriptionThis role involves implementing client solutions, working on projects, and assisting the help desk team as needed.Familiarity with MAC and Windows operating systems is required.Experience with Windows server 2012 - 2019, Active Directory, Exchange, and O365 is necessary.Diagnosing and resolving customer/end user inquiries, concerns, and issues...

  • Adult Services Team Manager

    3 weeks ago

    Dover, New Hampshire, United States Community Partners, Inc. Full time

    Community Partners, Inc. seeks a results-driven Adult Services Team Manager to lead our team of mental health professionals. This role requires a strong clinical background and experience in team management.Job SummaryThe Adult Services Team Manager will be responsible for overseeing the clinical direction of assigned cases and providing supervision to a...

  • Administrative Support Specialist

    3 weeks ago

    Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

    Job SummaryWe are seeking a highly skilled and organized Administrative Assistant to join our team at Wentworth-Douglass Hospital. The successful candidate will provide exceptional administrative support to our healthcare team, ensuring seamless day-to-day operations and exceptional patient care.Key ResponsibilitiesProvide administrative support to our...

  • Customer Service Manager Trainee Position

    4 weeks ago

    Dover, New Hampshire, United States Hannaford Supermarkets Full time

    Job Summary:As a Customer Service Manager Trainee at Hannaford Supermarkets, you will have the opportunity to develop your leadership skills and gain hands-on experience in managing a department. This role is designed to equip future managers with the skills and knowledge necessary to be effective in this position.Key Responsibilities:Observe and follow all...

  • IT Service Delivery Manager

    4 weeks ago

    Dover, New Hampshire, United States Back Bay Networks Full time

    Job OverviewBack Bay Networks is seeking an experienced IT Service Delivery Manager to lead our help desk team. The ideal candidate will have 8+ years of experience working for MSPs or managing IT teams, with expertise in project management, project engineering, vCIO, technical account management, and team leadership.The Service Delivery Manager will be...

  • Service Team Manager

    3 weeks ago

    Dover, New Hampshire, United States Chipotle Full time

    Key Responsibilities:As a Service Leader at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. This includes monitoring food quality, resolving food quality issues, and supporting food safety practices. Additionally, you will help to resolve customer incidents and work to ensure positive customer experiences....

  • Developmental Services Nurse

    3 weeks ago

    Dover, New Hampshire, United States Community Partners, Inc. Full time

    About the Role:As a compassionate and seasoned RN, you will work collaboratively with our team to ensure the health and safety of individuals served by Community Partners. You will provide training for non-licensed staff in the administration of medications and healthcare coordination for clients. Additionally, you will conduct quality assurance reviews at...

  • Clinical Team Lead

    4 weeks ago

    Dover, New Hampshire, United States Community Partners, Inc. Full time

    Job Title: Clinical Team Lead - Adult ServicesCommunity Partners, Inc. is seeking a highly motivated and experienced Clinical Team Lead to join our team in Strafford County. As a Clinical Team Lead, you will be responsible for providing clinical oversight and direction to a multidisciplinary team of Master's and Bachelor's level providers. Your primary...

  • Nurse Case Manager

    4 weeks ago

    Dover, New Hampshire, United States Mass General Brigham Full time

    Job Title: Registered Nurse Case ManagerMass General Brigham is seeking a skilled Registered Nurse Case Manager to join our team in Dover, New Hampshire.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to coordinate care for patients along the healthcare continuum. The ideal candidate will have strong analytical, data management,...

  • Patient Services Coordinator, General Surgery

    4 weeks ago

    Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

    About UsWentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing high-quality patient care and services that range from wellness and illness prevention to testing, treatment, and care of complex medical conditions. Our network offers primary...

  • Neuropsychological Test Administrator

    3 weeks ago

    Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

    About Our Neurology TeamWentworth-Douglass Hospital(WDH) is a leading healthcare provider in the New Hampshire and Southern Maine Seacoast Region. Our multi-specialty group practice offers high-quality patient care and services, including wellness and illness prevention, testing, treatment, and care of complex medical conditions.Our ServicesWe provide...

  • Nurse Case Manager

    3 weeks ago

    Dover, New Hampshire, United States Mass General Brigham Full time

    Job DescriptionMass General Brigham is seeking a skilled Registered Nurse to fill a Case Management position in our Emergency Room department.This role will involve coordinating patient care along the healthcare continuum, working closely with patients, families, and healthcare teams to ensure seamless transitions and optimal outcomes.The ideal candidate...

  • Customer Service Representative

    3 weeks ago

    Dover, New Hampshire, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service, ensuring that our customers receive the help they need on their journeys. Your duties will include inspecting...

  • Customer Service Leader

    3 weeks ago

    Dover, New Hampshire, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for ensuring that our customers receive exceptional service and support. This role involves observing and following all company policies and procedures, maintaining a neat and well-groomed personal appearance, and assigning tasks to front-end and service desk/kiosk...

  • Shift Manager

    3 weeks ago

    Dover, New Hampshire, United States McDonald's Full time

    About the Role:We are seeking a skilled Shift Manager to lead our team and ensure exceptional customer experiences. As a Shift Manager, you will be responsible for overseeing daily operations, managing staff, and maintaining high standards of quality, service, and cleanliness.Key Responsibilities:Lead shifts and ensure seamless execution of daily...

  • Customer Service Leader

    4 weeks ago

    Dover, New Hampshire, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers. Key Responsibilities* Provide excellent customer service, responding to customer inquiries and resolving...

  • Customer Service Leader

    4 weeks ago

    Dover, New Hampshire, United States Hannaford Supermarkets Full time

    Job SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for ensuring exceptional customer experiences in our stores. This role involves leading front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience. You will also be responsible for supervising performance,...

  • Per Diem Patient Service Representative, Neurology Specialist

    4 weeks ago

    Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time

    About UsWentworth-Douglass Hospital (WDH) is a multi-specialty group practice providing high-quality patient care and services. Our network offers primary care, specialty care, and other services throughout the New Hampshire and Southern Maine Seacoast Region.We value people who contribute to patient-centered care that enhances community health. We recognize...

  • Business Development Manager

    4 weeks ago

    Dover, New Hampshire, United States Bill Dube Ford Toyota Scion Full time

    Business Development ManagerBill Dube Ford Toyota is seeking a highly motivated and results-driven Business Development Manager to lead our Business Development Center. The ideal candidate will have excellent communication skills, be self-motivated, and have a strong work ethic. The Business Development Manager will be responsible for managing a high volume...