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Account Manager

2 months ago

Montgomery, Alabama, United States OWL Services Full time
About OWL Services

OWL Services is a leading provider of sales, installation, program management, and service solutions to retail, commercial, fleet, aviation, and marine, and emergency power generation companies across the U.S.

With a strong presence in 33 offices and distribution centers, and a team of over 1,400 field service professionals, OWL delivers a comprehensive service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions.

Our companies have received numerous awards for exceptional customer service, including the EVgo Deployment Excellence Award.

The Role

This position is responsible for growing and supporting major customers and their projects.

The key responsibilities include:

  • Serving as the primary point of contact for customer account management matters.
  • Developing project communication processes to ensure seamless execution.
  • Reviewing ongoing sales support needs and coordinating resources to deliver customer solutions.
  • Ensuring all projects and services are delivered within time, scope, quality, and cost constraints.
  • Fostering relationships with customers to drive future account sales.
  • Assisting with aging invoices over 30 days.
  • Completing monthly and quarterly business review needs for internal stakeholders and customer review.
  • Reviewing work-in-process orders and assisting the team in pushing installs to completion.
Requirements

To be successful in this role, you will need:

  • Minimum 5 years of experience in a Major Account customer-facing role.
  • Excellent project planning and scheduling skills.
  • Excellent client-facing and internal communication skills.
  • Excellent written and verbal communication skills.
  • Solid organizational skills, including attention to detail and multi-tasking skills.
  • Strong working knowledge of all Microsoft Office Products, Smartsheet, etc.
  • Ability to travel.
What We Offer

OWL Services offers a comprehensive benefits package, including:

  • 10 Paid Holidays
  • Flexible Time Off
  • 401(k) Company Match
  • Health, Dental, and Vision Insurance
  • HSA and FSA
  • Disability & Occupational Accident Insurance
  • Company-Paid Life Insurance Policy
  • Employee Assistance Program (EAP)
  • World-class paid training program for career growth and development.