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Sales Support Specialist
2 months ago
Compensation Type: Hourly
Company Overview: Residence Inn Salem is a distinguished establishment within the hospitality sector, recognized for its commitment to excellence and innovation. Our organization is a leader in providing exceptional service and creating memorable experiences for our guests.
Position Overview: The Sales Support Specialist plays a crucial role in facilitating the administrative and operational aspects of the Sales department. This position is essential for ensuring a seamless workflow and delivering outstanding service to all clients and guests.
Key Responsibilities:
- Manage incoming telephone and email communications, responding promptly and appropriately.
- Oversee the distribution of mail and correspondence.
- Stay updated on the latest technological advancements relevant to the role.
- Organize and file all relevant documents in a timely manner.
- Draft and manage all departmental correspondence.
- Maintain a sufficient inventory of office supplies.
- Ensure the efficient operation of the office environment.
- Document and distribute meeting minutes as required.
- Maintain a trace file as necessary.
- Prepare Banquet Event Orders (BEOs) tailored to client specifications.
- Assist with the daily functions of the Business Center as needed.
- Support in copying, faxing, and mailing tasks.
- Welcome guests, clients, and employees with a friendly demeanor.
- Participate in meetings and training sessions as mandated by management.
Qualifications:
- High School diploma or equivalent is required; experience in hospitality or a related field is preferred.
- A minimum of 3 to 5 years of progressive experience in hospitality or a related area is desirable.
- Relevant college coursework is advantageous.
- Proficient computer skills are essential.
- Flexibility in working hours may be necessary.
- Ability to exert up to 20 pounds of force occasionally and up to 10 pounds frequently.
- Maintain a warm and approachable demeanor at all times.
- Effective verbal and written communication skills are required to interact with all levels of staff and guests.
- Strong listening skills to understand and address concerns raised by employees and guests.
- Ability to multitask and prioritize departmental responsibilities to meet deadlines.
- Approach all interactions with guests and employees in a courteous and service-oriented manner.
- Attend all required meetings and training sessions.
- Adhere to high standards of personal appearance and grooming.
- Comply with company standards and regulations to promote safe and efficient operations.
- Maximize productivity by identifying and addressing problem areas.
- Demonstrate effective problem-solving skills.
- Ability to comprehend and apply complex information from various sources.
- Willingness to cross-train in other areas of the hotel.
- Maintain confidentiality of sensitive information.
- Show initiative by anticipating guest and operational needs.
- Perform additional duties as assigned by management.
