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Client Relations Specialist
2 months ago
POSITION TITLE:
Client Relations Specialist Level 1
COMPENSATION:
$14.50 per hour
EMPLOYMENT TYPE:
Full-Time Hourly Non-Exempt
TRAVEL REQUIREMENTS:
As Needed
WORK LOCATION:
Remote / Oregon
About Cayuse Holdings
Cayuse Holdings is dedicated to providing innovative solutions to complex business challenges within the technology and service sectors. Our offerings include application development, business process outsourcing, data management, and professional consulting services.
We empower our clients to achieve significant results such as enhanced operational efficiency, cost reduction, increased profitability, and faster time to market.
Core ResponsibilitiesEngage in a high-performing, centralized Business Operations Center, delivering support to virtual clients across the United States. All tasks and responsibilities are executed in alignment with the Mission, Vision, and Core Values of Cayuse Holdings.
Key Duties
1. Respond to customer inquiries and fulfill requests in a professional, efficient, and timely manner.
2. Document and capture details of all customer interactions using a work management tool (ServiceNow) or as directed by the client.
3. Operate within established protocols to independently provide a comprehensive range of services, including but not limited to: handling customer calls, utilizing online resources, managing email communications, and coordinating office services.4. Perform various 'off-line' tasks related to the general operations of the center and Workplace Solutions.
5. Utilize judgment to anticipate customer service needs, resolve routine issues, and consistently deliver high-quality service.
6. Identify, resolve, or escalate issues as necessary and track them accordingly.7. Suggest process enhancements to improve service delivery and overall performance.
8. Assist new and developing team members.
9. Undertake additional duties as assigned.
Essential Skills and Qualifications
Minimum Requirements:
High school diploma or GED
3 years of experience in call center or customer service roles
Ability to pass a background check, with potential for additional checks as required by specific projects or clients.
Essential Skills:
1. Strong interpersonal abilities with the capacity to communicate professionally and articulately with individuals from diverse backgrounds.
2. Excellent verbal and written communication skills.
3. Intermediate proficiency in MS Outlook.
4. Exceptional organizational, analytical, and problem-solving skills with meticulous attention to detail.
5. Proven ability to multitask and prioritize in a fast-paced environment with shifting priorities; adaptable to change and a quick learner.
6. High level of professionalism and hospitality.7. Capability to handle confidential information with discretion.
8. Eagerness to grow rapidly with a commitment to excellence.
9. Team-oriented mindset, able to work collaboratively in any setting.
10. Self-motivated and capable of working independently as well as part of a multifunctional team.
Preferred Qualifications:
Proficiency in MS Office Suite (Word/Excel/PowerPoint)
Reports To:
Delivery Manager
Working Environment
Professional office setting
Must be physically and mentally equipped to perform duties for extended periods.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must establish a productive and professional workspace.Must be flexible with varying work schedules and/or extended hours to meet business needs and project deadlines.
May be required to travel for business or professional development purposes.
Additional Responsibilities:
This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this position.
Duties, responsibilities, and activities may change at any time with or without notice.Diversity and Equal Opportunity Statement:
Cayuse Holdings values diversity and equal opportunity in a serious manner.
We celebrate diversity and are committed to building a team that reflects a variety of backgrounds, perspectives, and skills.
Cayuse Holdings and all its subsidiaries are proud to be an equal opportunity workplace and an affirmative action employer.
