Transitional Practice Medical Administrative Assistant

2 weeks ago

Bel Air Maryland, United States University of Maryland Medical System Full time
Job Overview

The University of Maryland Medical System operates a transitional practice with multiple service lines.

The Medical Administrative Assistant provides essential clerical support, manages departmental records and files, prepares various documents and correspondence, organizes office supplies, and designs forms and graphs.

This role includes assisting with chart documentation and supporting patient scheduling, registration, and insurance processes.

Key Responsibilities:
  • Support physicians and clinical staff in all aspects of preparing for patient visits and processing post-visit documentation. Ensure the completion of necessary forms such as Consent to Treat and HIPAA.
  • Respond to patient inquiries via telephone in a professional and courteous manner.
  • Confirm appointments and communicate any pre-visit instructions as directed by medical staff. Ensure all relevant patient information, lab results, and tests are ready for Center visits.
  • Establish and maintain positive relationships with patients, families, visitors, and referral sources. Monitor patients in the waiting area to ensure their comfort and safety.
  • Facilitate communication with patients and referral sources regarding available services.
  • Send communications to patients and referral sources, including appointment letters and pre-visit assessments.
  • Perform pre-registration and registration tasks accurately to minimize billing and medical record errors. Take responsibility for correcting accounts as necessary.
  • Complete and follow up on all required paperwork promptly and accurately. Maintain records and files, and scan documentation into patient records.
  • Manage patient check-out processes and schedule any necessary follow-up tests and appointments. Ensure patients receive required prescriptions for testing and transcribe orders from providers.
  • Inform patients of their financial obligations when necessary.
  • Report daily to supervisors regarding any issues that need immediate attention to maintain operational efficiency.
  • Monitor and order office supplies as needed.
  • Assist in tracking patients who miss appointments by contacting them to reschedule.
  • Maintain the cleanliness and organization of the office and waiting area.
  • Uphold high standards for customer satisfaction, productivity, learning, cooperation, communication, and positivity.
  • Engage in performance improvement and interdepartmental communication initiatives.
  • Perform additional duties as assigned.

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