Technical Customer Support Specialist
1 week ago
Job Summary:
Intertek is seeking a skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Provide technical assistance to customers via various communication channels, including phone, email, and screen sharing.
- Build and maintain strong relationships with customers by proactively following up on support issues and ensuring timely resolution.
- Manage and resolve customer support tickets in a timely and efficient manner.
- Communicate effectively with customers, both verbally and in writing, to ensure clear understanding of technical concepts and product features.
- Train customers on product usage and best practices to enhance their experience.
- Collaborate with Associate Technical Support Engineers to resolve complex technical issues.
- Document customer interactions in a timely and accurate manner.
Requirements:
- Minimum 2 years of experience in technical customer support in a software-as-a-service (SaaS) environment.
- Proficiency in Microsoft Office and Windows-based applications.
- Excellent customer service and communication skills.
- Ability to learn and understand complex technical concepts.
- High school diploma or equivalent.
- Must be legally authorized to work in the United States.
Preferred Qualifications:
- Bachelor's degree or higher in a related field.
- Bilingual language skills are a plus.
What We Offer:
Intertek provides a competitive compensation package, including medical, dental, vision, life, disability, and 401(k) with company match. We also offer generous vacation and sick time, tuition reimbursement, and other benefits to support your professional growth and well-being.
About Intertek:
Intertek is a global leader in the Quality Assurance market, dedicated to exceeding customer expectations and empowering employees for professional growth. We strive to create a work environment that values diversity, inclusion, and innovation, where employees can thrive and make a meaningful impact.
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