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Lounge Operations Manager

2 months ago

Queens Village, New York, United States IK Hofmann Full time
Lounge Manager Job Description

We are seeking a highly skilled Lounge Manager to join our team in Queens Village, NY. As a key member of our hospitality team, you will be responsible for managing the day-to-day operations of our lounge, ensuring exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities:
  • Manage lounge operations, including staff supervision, inventory management, and customer service.
  • Coordinate activities in hospitality, culinary, and infrastructure to ensure smooth daily operations.
  • Maintain compliance with F&B standards, hygiene regulations, and local requirements.
  • Support occupational safety, fire protection regulations, and first aid measures.
  • Act as the first point of contact for clients, fostering strong relationships through open communication.
  • Select and hire new employees, conduct evaluations, and initiate staff development.
  • Lead and motivate teams to ensure operational requirements are met and initiate disciplinary actions when necessary.
  • Oversee operational cost factors, including purchasing, material use, and staff planning.
  • Monitor budgets to ensure efficient use of financial resources and meet economic goals.
  • Manage negotiations with service providers and suppliers, representing operational interests.
  • Ensure compliance with audit, hygiene, quality, and safety regulations.
  • Lead projects related to construction or renovation of lounges, coordinating technical installations and collaborating with partners.
Requirements:
  • Completed business and/or gastronomic training.
  • Several years of experience in managing gastronomic operations or as an F&B Director.
  • Strong customer-oriented work ethic and excellent communication skills.
  • In-depth knowledge of business operations and contexts.
  • Proven experience in leading and motivating larger teams.
  • Experience in cost management and budget administration.
  • Strong organizational skills and structured working methods.
  • Project management experience and proficiency in MS Office applications.
About Us:

I.K. Hofmann is a privately held woman-owned family business founded in Germany in 1985 and today has more than 110 branch offices in Austria, the Czech Republic, Germany, Italy, Slovakia, and the United States.

As an ISO 9001 certified organization, I.K. Hofmann has built a reputation for delivering the highest levels of service and quality while staying true to our founder's vision of being a staffing firm that cares about our people.