JFK Premium Airport Lounge Manager

4 weeks ago

Queens, New York, United States Sodexo Full time
Job Overview

The Front of House Supervisor is responsible for overseeing the daily operations of the American Express Centurion Lounge at JFK Terminal 4. This includes coordinating routine work activities of employees, ensuring a safe working environment, and providing support to management in key functions and employee oversight.

Responsibilities
  • Assist in ensuring a safe working environment throughout the facility for all employees.
  • Monitor employee productivity and provide suggestions for increased service or productivity.
  • Responsible for the oversight of day-to-day activities of subordinates and assigned responsibility for specific work or functional activities as directed by on-site management.
  • Responsible for orientation and training of employees.
  • Perform day-to-day assignments in addition to oversight duties.
  • Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
  • Promote the development of the food service team.
  • Attends all allergy and foodborne illness in-service training.
  • Complies with all Sodexo HACCP policies and procedures.
  • Reports all accidents and injuries on time.
  • Complies with all company safety and risk management policies and procedures.
  • Participates in regular safety meetings, safety training, and hazard assessments.
  • Attends training programs (classroom and virtual) as designated.
Requirements
  • High School diploma, GED, or equivalent experience.
  • 2 years of Supervisory experience.
Working Conditions
  • Generally in an indoor setting; however, may participate in outside activities and events.
  • Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
  • The noise level in the work environment is usually moderate to loud.
  • Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.
  • Will be exposed to various cleaning chemicals.

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