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Customer Experience Specialist

2 months ago

Miami Beach, Florida, United States Ermenegildo Zegna N.V. Full time
About Zegna

As a leading global luxury menswear brand, Zegna is committed to delivering exceptional customer experiences. Our heritage spans over 110 years, with a rich history of innovation and craftsmanship.

Your Opportunity

We are seeking a Customer Advisor to join our team at our Bal Harbour boutique. As a Brand Ambassador, you will play a key role in transforming customer store visits into memorable luxury experiences. Your primary responsibility will be to engage customers in the discovery of our heritage, creating an atmosphere of passion and enthusiasm for our collections.

Key Responsibilities
  • Provide exceptional customer service, ensuring a personalized and sophisticated experience for each customer.
  • Develop relationships with customers, building trust and loyalty through consistent and effective communication.
  • Maximize sales through retail operational excellence and support to the overall store visual and image.
  • Stay up-to-date with product knowledge, including fabrics, made-to-measure, and style evolution.
  • Collaborate with the store team to ensure seamless customer experiences and achieve business objectives.
Requirements
  • Passionate and open-minded individual with a strong desire to deliver exceptional customer experiences.
  • Bilingual language capabilities are a plus, with fluency in Portuguese and/or Spanish.
  • Ability to self-learn and self-develop, with a willingness to adapt to changing business needs.
  • Excellent written and verbal communication skills, with proficiency in digital technology.
What We Offer

As a Customer Advisor at Zegna, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the growth and longevity of our brand.