Customer Experience Specialist

4 weeks ago


Miami, Florida, United States haku (careers@hakusports) Full time
Job Description

We are seeking a highly motivated and detail-oriented Customer Experience Representative to join our team at haku. As a key member of our customer success team, you will be responsible for providing exceptional support to our event organizers and participants.

Key Responsibilities:

  • Manage a portfolio of enterprise event organizations and monitor events' success
  • Provide training on all haku products to new event organizers during the onboarding process
  • Support participants with any registration or route questions
  • Work closely with event organizers on different ways to promote and market their events using haku's social and marketing tools

Requirements:

  • College education in Business Administration, Marketing, Communications, Accounting, or Finance is preferred
  • Detail-oriented with excellent interpersonal, presentation, written, and communication skills
  • Ability to learn, understand, and use technology
  • Efficient, organized, and can prioritize tasks

About haku:

haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events.

We're proud to be a minority-owned business and an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.



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