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Customer Experience Specialist

1 month ago

Daytona Beach, Florida, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and offer support to customers throughout their journey, ensuring a seamless and transparent process.

Key Responsibilities:

  • Provide exceptional customer service by guiding customers through the sales process.
  • Conduct vehicle condition assessments and communicate information to buyers.
  • Check in and receive vehicles, complete daily scanning and reconciliation of inventory.
  • Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing reports, maintaining paperwork, and contacting finance companies.

About CarMax

CarMax is a leader in the used car industry, known for its honest and transparent approach. As a team member, you will be part of a dynamic and supportive environment that values growth and development.

Requirements

  • Demonstrate exceptional communication skills.
  • Display confidence in self, the product, and CarMax.
  • Ability to build and maintain strong relationships.
  • Demonstrate strong team behaviors, including integrity, respect, inclusion, fairness, and fun.
  • Balance customer needs with business requirements.