Software Support Specialist
3 days ago
Exciting new opportunity to join Visionaire Partners as a Software Support Analyst.
Key Responsibilities:
- Provide top-notch accounting software support over the phone and email.
- During peak seasons, handle 20 to 30 support issues daily, while during the remainder of the year, focus on documentation for our knowledge base, website, government forms, and company projects.
- Assist clients remotely with installing our software.
- Remotely log into clients' systems to troubleshoot and resolve issues.
- Prioritize matters assigned based on severity.
- Keep customers informed on the progress and status of their reported issues throughout the resolution process.
- Provide accurate and detailed answers to questions related to our software product.
Requirements:
- 1 year of experience supporting accounting/financial software.
- Excellent communication and customer service skills.
- Excellent documentation skills.
- Self-managed and driven individual.
- Strong analytical, interpersonal, and decision-making skills.
Preferred Qualifications:
- Bachelor's degree.
Visionaire Partners offers a great work environment and culture, as well as a 401(k) match. This is a direct hire position, and for the first 30 to 90 days, you will work in the office in Peachtree Corners until you are trained and up to speed. After training, you will go to the office approximately twice a month for meetings.
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