Catering Client Liaison

3 weeks ago


Washington, Washington, D.C., United States Tatte Holdings LLC Full time
Job Overview

The Catering Client Specialist plays a vital role in maintaining our catering systems and executing all catering orders according to our standard operating procedures. This position requires a positive, organized, and customer-service-oriented team member who can grow with a fast-growing catering business.

This is a full-time position with a flexible schedule and no late nights. The Catering Client Specialist will be scheduled to work from early morning to mid-afternoon.

Key Responsibilities
  • Customer Service:
    • Exceed client expectations by completing callbacks and/or email follow-ups after every order.
    • Assist clients in menu planning, coordinating food, beverage, delivery instructions, and other services.
  • Order Preparation:
    • Lead and participate in the prep and production of all catering orders and items within those orders.
    • Ensure all orders are prepared accurately to recipe specification and staged for on-time pick-up or delivery.
  • Delivery:
    • Work with third-party services and systems for timely off-premise delivery and onsite pick-up of food orders.
    • Deliver orders if third-party delivery is not available or in the best interest of the client and Tatte's business practices.
    • Schedule internal delivery drivers and re-verify orders prior to dispatch.
  • Other Duties: Adhere to catering team standards, demonstrate excellent customer service, and possess a Driver's license.
Requirements
  • Demonstrate consistent and excellent customer service.
  • Adhere to catering team standards.
  • Extensive menu knowledge.
  • Excellent verbal and written communication with clients and management.
  • Ability to use Toast POS system.
  • Basic computer skills: Word, Outlook, Excel.
  • Able to lift objects weighing up to 50 pounds.
  • Able to lift objects up to 30 pounds for distances up to 25 feet.
  • Must demonstrate Food and Equipment Safety adherence.
  • Must hold presentation to the highest standards.
  • Must have strong team-building skills.
  • Must have a desire to grow the off-premise catering business at Tatte.
Benefits and Perks
  • Competitive Pay (commensurate with experience)
  • 401(k) (with a vesting match)
  • Free EAP employee assistance programs
  • Flexible schedule with no late nights
  • Health, dental, and visual insurance
  • Generous team member discount and free drinks
  • Exciting potential for growth


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