Front Desk Associate

4 weeks ago


Portland, Oregon, United States Planet Fitness Full time
About the Front Desk Associate Role

As a Front Desk Associate at Planet Fitness, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience.

Daily Responsibilities
  • Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment.
About Your Qualifications
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.
Compensation

$15.95 per hour

At Planet Fitness, we are committed to providing a Judgement Free Zone for our members, and we are seeking a Front Desk Associate to join our team. If you are passionate about delivering exceptional customer service and have a passion for fitness, we encourage you to apply for this exciting opportunity.


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