Front Desk Associate
4 weeks ago
As a Front Desk Associate at Planet Fitness, you will be responsible for providing a superior level of customer service to our members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience.
Daily Responsibilities- Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Ability to pass a background check.
- Willing to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
$15.95 per hour
At Planet Fitness, we are committed to providing a Judgement Free Zone for our members, and we are seeking a Front Desk Associate to join our team. If you are passionate about delivering exceptional customer service and have a passion for fitness, we encourage you to apply for this exciting opportunity.
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