Front Desk Representative

3 weeks ago


Portland, Oregon, United States Island Hospitality Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.

Key Responsibilities:

  • Check-in and check-out hotel guests in a timely and efficient manner
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and vendors
  • Prepare all necessary reports during each shift for the management team

Requirements:

  • Highly motivated team player with strong initiative and desire for achievement
  • Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

Training and Development:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.

Benefits:

  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.

Rewarding Hard Work:

  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations

Equal Opportunity Employer:

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Salary:

$17.00



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