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Medical Office Coordinator

2 months ago

Santa Rosa Beach, United States Extended Care Medical Full time
Job Title: Receptionist/Front Desk Coordinator

We are seeking a highly organized and detail-oriented Receptionist/Front Desk Coordinator to join our dynamic team at Extended Care Medical. This role is responsible for providing exceptional customer service, managing patient records, and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Patient Check-In/Out:

    • Manage patient check-in and check-out processes, including collecting payments and providing necessary forms.
    • Ensure accurate and timely completion of patient records.

  • Appointment Scheduling & Coordination:

    • Schedule and confirm patient appointments, following office protocols for appointment types and scheduling constraints.
    • Communicate with patients regarding appointment reminders, rescheduling, and follow-up visits.

  • Communication & Customer Service:

    • Answer incoming phone calls, respond to inquiries, and direct calls to appropriate departments.
    • Handle patient concerns and complaints with professionalism, escalating to the team when necessary.

  • Administrative Duties:

    • Maintain and update patient records in the electronic medical records (EMR) system.
    • Process patient referrals, and timely follow-up on new leads.
Requirements:
  • Education: High School Diploma or equivalent required
  • Experience:
    • 1-2 years of experience in an office or healthcare setting preferred.
    • Familiarity with technology, office systems, and EMR systems.
  • Skills:
    • Strong customer service and communication skills.
    • Ability to multitask and handle a fast-paced environment.
    • Proficient in Google Suite/ Microsoft Office Suite and basic office equipment.
Working Conditions:
  • Standard office environment with the potential for periods of high stress.
  • Must be able to sit or stand for extended periods.
  • Occasional lifting of office supplies and materials up to 20 pounds.