SRE Production Support Specialist
3 weeks ago
At Diverse Lynx LLC, we are seeking a highly skilled SRE Production Support professional to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environments.
Key Responsibilities:- Incident Resolution: Identify and resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring Operations, OMNIBUS, and Splunk Alerts.
- Change Implementation: Deploy application-related artifacts to production environments within approved release windows.
- Reporting and Coordination: Report deployment issues and coordinate with Development Teams to resolve any issues.
- Work Orders: Resolve work orders from Regional product teams and customer support teams.
- Traffic Routing: Perform traffic routing in support of infrastructure maintenance.
- Root Cause Analysis: Conduct detailed root cause analysis for high-severity incidents and implement corrective actions.
- UAT Testing: Support UAT testing by Product teams and Regional customer support teams.
- Onboarding: Configure applications and artifacts for new customer onboarding.
- Change Management: Raise new change tickets, arrange for approvals, and review/approve change tickets.
- Customer Support: Provide ad-hoc query support to customers and work with Development/Testing teams for defect analysis.
- Automation: Build automation scripts to reduce incidents and improve processes.
- Post-Incident Reporting: Support customers in filling out Post-Incident Reports for high-impact incidents.
- War Room Participation: Participate in War Room calls impacting application availability or customer impact.
We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for operations and customer support, we encourage you to apply.
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SRE Production Support Specialist
3 weeks ago
O'Fallon, MO , USA, United States Diverse Lynx Full timeJob Title: SRE Production SupportAt Diverse Lynx LLC, we are seeking a highly skilled SRE Production Support professional to join our team. As an SRE Production Support specialist, you will play a critical role in ensuring the smooth operation of our production environments.Key Responsibilities:Incident Resolution: Investigate and resolve incidents arising...
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SRE Production Support Specialist
1 month ago
O'Fallon, Missouri, United States Diverse Lynx Full timeJob Title: SRE Production SupportJob Summary:We are seeking a highly skilled SRE Production Support professional to join our team at Diverse Lynx LLC. As an SRE Production Support specialist, you will be responsible for ensuring the smooth operation of our production environments, resolving incidents, and implementing changes to improve our services.Key...
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SRE Production Support Specialist
2 weeks ago
O'Fallon, Missouri, United States Diverse Lynx Full timeJob Summary:As a Production Support and SRE Engineer at Diverse Lynx LLC, you will be responsible for ensuring the smooth operation of our production environments. This includes resolving incidents, implementing changes, and working with cross-functional teams to improve processes and reduce incidents.Key Responsibilities:Resolve incidents arising from...
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SRE Production Support Specialist
2 months ago
O'Fallon, Missouri, United States Diverse Lynx Full timeJob DescriptionAt Diverse Lynx LLC, we are seeking a highly skilled SRE Production Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environments.Key Responsibilities:Resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring...
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