SRE Production Support Specialist

3 weeks ago


O'Fallon MO USA, United States Diverse Lynx Full time
Job Title: SRE Production Support

At Diverse Lynx LLC, we are seeking a highly skilled SRE Production Support professional to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production environments.

Key Responsibilities:
  • Incident Resolution: Identify and resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring Operations, OMNIBUS, and Splunk Alerts.
  • Change Implementation: Deploy application-related artifacts to production environments within approved release windows.
  • Reporting and Coordination: Report deployment issues and coordinate with Development Teams to resolve any issues.
  • Work Orders: Resolve work orders from Regional product teams and customer support teams.
  • Traffic Routing: Perform traffic routing in support of infrastructure maintenance.
  • Root Cause Analysis: Conduct detailed root cause analysis for high-severity incidents and implement corrective actions.
  • UAT Testing: Support UAT testing by Product teams and Regional customer support teams.
  • Onboarding: Configure applications and artifacts for new customer onboarding.
  • Change Management: Raise new change tickets, arrange for approvals, and review/approve change tickets.
  • Customer Support: Provide ad-hoc query support to customers and work with Development/Testing teams for defect analysis.
  • Automation: Build automation scripts to reduce incidents and improve processes.
  • Post-Incident Reporting: Support customers in filling out Post-Incident Reports for high-impact incidents.
  • War Room Participation: Participate in War Room calls impacting application availability or customer impact.

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for operations and customer support, we encourage you to apply.



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