Sales Support Specialist

4 weeks ago


O'Fallon, Missouri, United States Phoenix Textile Corporation Full time

About the Role

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our Phoenix Government Services (PGS) Team. As a Sales Support Specialist, you will be responsible for managing incoming communications and customer service inquiries, identifying and assessing customer needs to achieve satisfaction.

Key Responsibilities

  • Perform order entry and order management.
  • Communicate with customers by email and phone concerning orders, contract pricing, returns and replacement orders, shipments, products and information necessary to process orders.
  • Expedite orders in coordination with other departments within the company.
  • Complete new account set up and entry.

Requirements

  • A thorough understanding of computer software and programs and the effective use of these computer skills. Experience with and the ability to effectively use Microsoft Office Suite, particularly Word, Outlook, and Excel are required.
  • Ability to interact with customers, sales staff, and other company personnel in a manner that promotes customer retention and creates a positive work culture reflective of Phoenix's commitments.
  • Time management: the ability to organize, prioritize, and manage multiple priorities.
  • Problem solving and decision-making skills
  • Ability to effectively communicate both in an oral and written manner.
  • Ability to perform successfully with indirect supervision; self-starter/self-motivated and persistent.
  • Accepting of performing repetitive tasks daily.

What We Offer

  • Comprehensive health and wellness benefit package which includes:
  • 3 tiered health insurance
  • Dental insurance
  • Vision insurance
  • Short and long term disability insurance
  • Group Term and voluntary life insurance
  • 401(k) retirement plan which includes a 25% on the first 10% of deferrals and profit sharing
  • Generous PTO program
  • Casual dress
  • Opportunity to be a member of an upbeat, supportive and high performing team

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