SRE Production Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled SRE Production Support professional to join our team at Diverse Lynx LLC. As an SRE Production Support specialist, you will be responsible for ensuring the smooth operation of our production environments, resolving incidents, and implementing changes to improve our services.
Key Responsibilities:
- Resolve incidents arising from Operation Command Center Alerts, Enterprise Monitoring Operations, OMNIBUS, and Splunk Alerts
- Deploy application-related artifacts to production environments within approved release windows
- Report deployment issues and coordinate with Development Teams to fix any deployment issues
- Work with Regional product teams and customer support teams to resolve Work Orders
- Perform traffic routing in support of infrastructure maintenance
- Conduct detailed Root Cause Analysis for high-severity incidents and take action to fix underlying causes
- Support UAT testing by Product teams and Regional customer support teams
- Configure applications and artifacts, and support new customer onboarding to the platform
- Review and approve change tickets, and work with customers on ad-hoc queries
- Build automation scripts to reduce incidents and improve processes
- Support customers in filling out Post-Incident Reports for high-impact incidents
- Participate in War Room calls that impact application availability or customer impact
Requirements:
- Ability to work on shifts, including morning and afternoon shifts, and weekend support
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Diverse Lynx LLC:
Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.
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