Hospitality Services Associate
1 month ago
Benefits:
- Complimentary Parking
- 401(k) Plan
- 401(k) Matching Contributions
- Dental Coverage
- Employee Discounts
- Complimentary Meals & Snacks
- Provided Uniforms
- Health Coverage
- Paid Leave
- Training & Development Opportunities
- Vision Coverage
- Wellness Programs
Position: Guest Services Representative
Company: The Goodstone Inn & Restaurant
Reports To: Guest Services Manager
Schedule: Mornings, Mid-day, Evenings (5 days a week) including Weekends
The Goodstone Inn & Restaurant values its dedicated and innovative staff as its most important asset. Our reputation for excellence is built on teamwork and collaboration. Our professional team works diligently to ensure that we provide outstanding service to our guests, who expect nothing less than the best. As part of the Goodstone family, we are committed to fostering a culture of excellence and enabling you to thrive as a valuable team member.
As the initial point of contact, you will be part of a dynamic and enthusiastic team, delivering exceptional service to surpass guest expectations. Your responsibilities will include assisting with reservations in a friendly, proactive, and efficient manner, welcoming guests upon arrival, and facilitating their check-in and departure processes while anticipating and addressing their service needs.
Key Responsibilities:
- Deliver the highest standard of service to guests at all times, anticipating their needs and exceeding expectations.
- Take personal responsibility for meeting established guest service standards.
- Manage guest reservations; answer the phone promptly and courteously, addressing inquiries or transferring calls as necessary.
- Read, analyze, interpret, and effectively communicate common reports, guest folios, and emergency procedures.
- Utilize the inn's computer systems (Maestro and Aloha) effectively.
- Maintain a thorough understanding of all reservation protocols.
- Adhere to proper check-in/check-out procedures.
- Communicate professionally and positively with team members and management.
- Ensure the security and confidentiality of all guest and hotel information.
- Attend work punctually as scheduled and comply with the attendance policy.
- Assist Concierge Services as required, coordinating guest experiences on-site.
- Minimum of 1+ years of experience in hospitality and customer service.
- Proficient computer skills, including typing and familiarity with basic software such as Microsoft Office.
- Strong communication abilities.
- Self-motivated and proactive.
- Flexible and able to take initiative as needed.
- Fluency in English, both written and spoken.
- Ability to read and write effectively to facilitate communication.
- Excellent interpersonal skills and ability to work collaboratively with colleagues.
- Capability to multitask, prioritize, and work efficiently.
- Ability to maintain composure and a pleasant demeanor under pressure.
- Must be at least 18 years of age.
- Exceptional attention to detail is essential.
- Comprehensive benefits package available starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.)
- 401-K Matching after one year of service.
- Vacation and Sick Leave.
- Employee Referral and Bonus Program.
- Overtime opportunities available.
Note: This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time without notice.
Equal Opportunity Employer: The Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to maintain a drug-free workplace. Screening tests for alcohol and illegal substances may be conducted as a condition of employment.
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