Guest Services Representative

5 days ago


Middleburg, Virginia, United States Goodstone Full time
Job Title: Guest Services Representative

Goodstone Inn and Restaurant is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our establishment.

Responsibilities:
  • Provide top-notch service to guests, anticipating their needs and exceeding their expectations.
  • Handle guest reservations, answer phone calls, and respond to emails in a timely and professional manner.
  • Operate the inn's computer systems, including Maestro and Aloha, to manage reservations, guest folios, and other essential tasks.
  • Collaborate with the concierge team to arrange and coordinate guest experiences on-site.
  • Ensure the security and confidentiality of all guest and hotel information and material.
Requirements:
  • A minimum of 1+ years of hospitality experience and customer service.
  • Strong computer skills, including typing and using basic programs such as Microsoft Office.
  • Good communication skills, both verbal and written.
  • Self-motivated, flexible, and proactive, with a positive attitude.
  • Ability to work well with coworkers and provide excellent customer service.
Perks and Benefits:
  • Full benefits starting on day 61, including medical, dental, vision, short-term disability, long-term disability, and life insurance.
  • 401-K match after a year.
  • Vacation and sick time.
  • Employee referral and bonus plan.
  • Overtime available.


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