Hospitality IT Specialist
2 weeks ago
About Us: Salamander Middleburg is a prestigious luxury Triple 5 Star/AAA 5 Diamond resort nestled in the heart of beautiful horse and wine country. As part of our Five Star team, you’ll enjoy professional privileges, growth opportunities, and the chance to contribute to our expanding luxury hospitality portfolio.
Position Objective: We are seeking an IT Specialist to provide primary support for end user computing needs. You’ll play a crucial role in deploying and maintaining hardware and software for both internal and external clientele.
Essential Job Functions:
Troubleshoot and provide solutions for hardware and software issues. Respond to helpdesk queries, isolate issues, and implement effective solutions. Procure, set up, and install new desktops, printers, and peripheral equipment. Collaborate with existing third-party support teams to troubleshoot and resolve system issues. Maintain accurate IT asset inventory and software licensing compliance. Ensure systems have up-to-date antivirus and anti-malware protection. Test and apply software updates in a timely manner. Continuously improve help desk service based on industry best practices. Implement methodologies to enhance first call resolution and build strong internal and external relationships. Document issues and resolutions to build a knowledge base. Take ownership of helpdesk tickets through resolution, coordinating efforts with third-party vendors. Foster open communication with end users to promote better understanding of technology.Education/Experience:
**** IT administrator Experience is necessary for this position****
Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) a plus. Prior experience in IT support or a similar role highly desirable. Hospitality experience preferredWhy Join Salamander Middleburg?
Work in a stunning resort environment surrounded by natural beauty. Be part of a dynamic team committed to excellence. Enjoy professional growth opportunities within our luxury hospitality portfolio.-
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