Bilingual HR Services Coordinator

1 month ago


Scottsdale, Arizona, United States Ultimate Software Full time
Job Summary

We are seeking a highly skilled Bilingual Human Resources Services Coordinator to join our team. As a key member of our HR support team, you will provide exceptional customer service to our clients, resolving complex issues and providing timely solutions.

Key Responsibilities
  • Deliver high-quality support to customers through various channels, including phone, email, and remote sessions
  • Provide in-depth analysis and troubleshooting skills to resolve complex issues
  • Learn and navigate UKG Pro Payroll and Benefits systems to respond to customer inquiries
  • Communicate effectively with customers and internal partners through verbal and written interactions
  • Work collaboratively with teams to solve technical issues and demonstrate best practices
Requirements
  • Demonstrated communication skills in English and Spanish, both oral and written
  • 1+ years' experience in a fast-paced customer service and/or technical support environment
Preferred Qualifications
  • HR, Payroll, Benefits Administration, and/or HCM domain experience
  • Experience working with/in UKG Product suite
  • Knowledge of multi-state payroll tax laws
About UKG

UKG is a leading provider of workforce management and human capital management solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their goals.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong background in HR, we encourage you to apply for this exciting opportunity.



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