Bilingual HR Services Coordinator

5 days ago


Scottsdale, Arizona, United States UKG (Ultimate Kronos Group) Full time
Job Title: Bilingual Human Resources Services Coordinator

At UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. We're seeking a highly skilled Bilingual Human Resources Services Coordinator to join our team.

About the Role:

This role plays a critical part in supporting end-users of our award-winning UKG Pro Payroll and Benefits solutions. You'll provide in-depth analysis and timely resolutions or workarounds for employee needs, utilizing sharp analysis, problem determination, and troubleshooting skills.

Key Responsibilities:
  • Deliver timely solutions to customers while maintaining customer satisfaction
  • Provide exceptional support to our customer base using various platforms, including phone, email, remote sessions, and CRM case management systems
  • Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries
  • Ask relevant questions to define the root cause of a problem and generate solutions
  • Explain benefits options based on customers' summary plan descriptions and UKG knowledge base
  • Assist with life event changes for newly eligible employees, marriages/births, and related dependent verifications
  • Assist employees with Annual Enrollment, Payroll, and Tax-related questions
  • Acquire and expand knowledge of product offerings, support policies, and methods of support delivery
  • Maintain professional communication with customers and internal partners through verbal and written interactions
  • Juggle multiple tasks in a fast-paced, metrics-driven environment while adhering to standard operating procedures and policies
  • Work individually and collaboratively with teams to solve technical issues while demonstrating best practices
  • Proactively listen and understand customer needs to ensure the best possible outcome
Requirements:
  • Demonstrated communication skills (bilingual) in English and Spanish language, both oral and written
  • 1+ years' experience in a fast-paced customer service and/or technical support environment
  • 1+ years' experience handling difficult or sensitive situations in a professional, timely, and thorough manner
Preferred Qualifications:
  • HR, Payroll, Benefits Administration, and/or HCM domain experience
  • Experience working with/in UKG Product suite
  • Knowledge of multi-state payroll tax laws
  • Fluent in Spanish and/or French Canadian
  • Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
  • Bachelor's Degree preferred
About UKG:

UKG is on the cusp of something truly special. We're a global leader in workforce management and human capital management, with a mission to inspire every organization to become a great place to work. We're proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment.



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