IT Technical Support Specialist

1 week ago


Los Angeles, California, United States CodeForce Full time
Job Overview

CodeForce is seeking a highly skilled IT Technical Support Analyst I to join our team. This role involves providing technical support services and assistance to customers, performing routine information systems tasks, and supporting IT professionals in a centralized IT organization.

The ideal candidate will possess excellent customer service skills, decision-making abilities, organizational awareness, problem-solving skills, oral communication, speaking, and writing skills, as well as knowledge of hardware and software troubleshooting.

Estimated salary for this position is around $55,000 - $65,000 per year, depending on experience.

In addition to the base salary, CodeForce offers competitive benefits, including health insurance, retirement plans, and paid time off.

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide technical support services and assistance to customers
• Perform routine information systems tasks
• Support IT professionals in a centralized IT organization
• Troubleshoot hardware and software issues
• Collaborate with team members to achieve project goals

Requirements:

• High school diploma or equivalent required
• 2 years of experience in an information systems environment preferred
• Excellent customer service skills
• Decision-making abilities
• Organizational awareness
• Problem-solving skills
• Oral communication, speaking, and writing skills
• Knowledge of hardware and software troubleshooting

Preferred Qualifications:

• Microsoft Windows 10 installation, configuration, support, and maintenance experience
• Experience lifting and imaging personal computers and devices
• Inventory and salvaging of equipment experience

Work Environment:

This is a full-time position working in a team-based environment. The ideal candidate will be able to work effectively in a fast-paced setting and prioritize multiple tasks simultaneously.

Physical Demands:

The ability to lift office supplies and equipment up to 20 pounds is required for this position.

Travel Requirements:

Local candidates only; travel to all Public Defender sites may be required.

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