Technical Support Specialist

1 day ago


Los Angeles, California, United States Kaygen, Inc. Full time

Kaygen, Inc. is a leading provider of top talent for technology-based staffing services.

Job Title: Technical Support Specialist III

Location: Los Angeles, California, United States

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-level technical support, troubleshooting, and maintenance of our enterprise systems.

Key Responsibilities:
  • Provides high-level troubleshooting, monitoring, analysis, and documentation of systems and applications.
  • Assists with upgrades and patches to systems.
  • Executes disaster recovery plan for area of responsibility.
Database Administration:

The ideal candidate will have experience in database administration, including planning, configuration, and installation of software related to the Database or Web.

Troubleshoots and debugs enterprise-level problems related to the Database or Web.

Develops and executes Disaster Recovery plan for Database or Web.

Security Administration:

The Technical Support Specialist will also be responsible for planning and designing security access for the infrastructure for internal and external environments.

Plans and participates in the design with the implementation of security measures for the hardware, software, and infrastructure for internal and external environments.

Remediates and resolves security issues and events using results from monitoring reports.

Estimated Salary: $120,000 - $180,000 per year.



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