Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at 2Bros Services.
About the RoleThis is a fantastic opportunity for an individual with excellent technical knowledge and strong communication skills to provide top-notch support to our clients.
Responsibilities:- As the first point of contact, you will respond to customer inquiries via phone or email, providing timely and effective solutions to their technical issues.
- You will use your diagnostic techniques and questioning skills to troubleshoot problems remotely.
- Determine the best course of action based on the issue and customer feedback.
- Communicate complex technical information in a clear and concise manner, guiding customers through the problem-solving process.
- Escalate unresolved issues to senior support personnel when necessary.
- Provide accurate information on our IT products and services.
- Maintain detailed records of events and resolutions in logs.
- Follow up with customers to update their status and gather feedback.
- Share customer suggestions and ideas with our internal teams to drive improvements.
- Prior experience as a help desk technician or similar role.
- Strong technical expertise, including proficiency in office automation products, databases, and remote control software.
- Excellent understanding of computer systems, mobile devices, and other technology products.
- Ability to diagnose and resolve basic technical issues efficiently.
- Fluency in English.
- Superb communication and interpersonal skills.
- A patient and empathetic demeanor, even in challenging situations.
- An estimated salary range of $60,000 - $80,000 per year, commensurate with experience.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities to enhance your skills and career growth.
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