Technical Support Specialist
3 days ago
At Catalyst Talent Strategy Consulting, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in providing exceptional support to our customers by troubleshooting and resolving technical issues related to software, firmware, networking, and clinical applications.
We offer a competitive salary of $85,000 per year, based on industry standards and your location within 100 miles of a metro region.
About the Role:
- Provide onsite and phone support to field service organization problems and product issues.
- Take personal ownership of the customer experience and facilitate satisfaction through problem resolution and escalation.
- Engage necessary resources for problem resolution in a timely fashion.
- Directly communicate and build rapport with customers as required.
- Follow up with customers to ensure all issues are resolved.
- Support new product introductions and first-of-kind installations.
- Responsible for status reporting to internal/external customer support teams.
- Participate as a technical resource and customer advocate as needed.
- Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes.
Requirements:
- Experience servicing and troubleshooting electrical/electronic equipment.
- Min. 3+ years of experience servicing/installing medical imaging equipment, preferably CT & nuclear.
- Basic skills and qualifications with handling computers, SW installations, and electronic-mechanic assembly.
- Able to work independently.
- Approximately 30 possible air travels per year.
- Typical service area within 100 miles of a metro region.
- Strong sense of customer service with excellent interpersonal skills.
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