IT Technical Support Specialist

3 weeks ago


Los Angeles, California, United States SummitHR Full time
Job Title: IT Technical Support Specialist

The SummitHR team is seeking an experienced IT Technical Support Specialist to join our team. This role will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents.

About the Role:
This position is responsible for the initial analysis, diagnosis and troubleshooting of events. The ideal candidate will ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Additionally, this role involves managing staff onboarding and offboarding processes, as well as providing helpdesk-related support in all areas of IT functions for customers.

Key Responsibilities:
• Analyze, determine, and document reported production outages/incidents
• Determine severity, impact, and nature of incidents. Escalate as needed
• Communicate clearly with other team members
• Submit requests for new services or applications in Freshdesk and IT Service-Now and other related tracking applications
• Complete onboarding or offboarding functions for staff being mobilized or demobilized
• Perform hardware and software installations
• Oversee deployments and relocations of staff at various locations
• Provide IT support at Division-wide sponsored events
• Provide on-the-job training to new department staff members
• Provide computer orientation to new staff

Hardware and Infrastructure Experience:
• PC Hardware Troubleshooting: Diagnose and resolve hardware component failures including motherboards, power supplies, memory and storage devices
• Network Infrastructure Troubleshooting: Identify and resolve common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution

Installation, Configuration, and Maintenance:
• Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11)
• Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions

Estimated Salary: $60,000 - $80,000 per year

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