Field Service Technician

4 days ago


Jacksonville, Florida, United States Renaissance Windows And Doors Inc Full time
Job Summary:

A Field Service Technician is responsible for providing exceptional customer service, assisting with the replacement of glass in windows and doors, installing window screens, and ensuring the installation of window and door sash and hardware meets company standards.

Key Responsibilities:
  • Drive up to 6 hours in a single day to service customer locations.
  • Replace glass in windows or doors, install window screens, and install window and door sash and hardware.
  • Perform job site walk-throughs, complete necessary paperwork, and identify items that require attention or correction prior to project finalization.
  • Meet company safety requirements by maintaining a clean work area, following safety precautions, and wearing required safety apparel.
Primary Responsibilities:
  • Perform and complete service jobs on Renaissance Windows and Doors products in the field.
  • Problem-solve and diagnose difficult issues in the field.
  • Provide customers with helpful information on the care, operation, and maintenance of their window products.
  • Generate and update all service-related records in the Service Module following a service visit.
  • Conduct follow-up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all customers.
Requirements:
  • Valid Driver's License.
  • Ability to drive up to 6 hours in a single day.
  • Ability to use/read/follow a map.
  • Window and/or door experience (product knowledge) is preferred.
  • The ability to lift pounds.
  • Ability to work off a ladder, up to 40 feet.
  • Able to use hand and power tools safely and correctly.
  • Pre-employment drug screen and random drug screens are required.
  • Must be able to stand on your feet for long periods of time.
  • Ability to stand on your feet up to 8 hours a day.


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