Service Administration Representative

7 days ago


Hudson, Ohio, United States Perun HR Full time
About the Role

We are looking for a highly skilled Service Administration Representative to join our team at Perun HR. This remote position requires excellent communication and problem-solving skills to deliver exceptional customer service.

Responsibilities
  • Customer Service: Answer and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
  • Ticket Management: Review and update service tickets to ensure accurate and efficient resolution of customer issues.
  • Scheduling: Schedule customer service calls and appointments as needed to ensure seamless delivery of services.
  • Liaison Role: Act as a liaison between internal teams, senior leaders, and external customers to provide clear communication and ensure successful project outcomes.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: At least 1 year of customer service experience and 1 year of previous office or administrative experience.
  • Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) and ability to type at least 50 words per minute.
  • Communication: Excellent verbal and written communication skills with the ability to articulate ideas clearly and concisely.
  • Time Management: Ability to juggle multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
Compensation

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.



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