Customer Service Representative
3 days ago
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
Job Description
**Job Summary:**
Reporting to the Sr. Manager of Sales & Service Operations, the Customer Service Representative is responsible for ensuring a positive customer experience through the timely and accurate administration of new sales, return and/or repair orders using the ERP system of record. The incumbent ensures all sales, return, and/or repair orders are properly administered from order entry through delivery note creation and shipment. The Customer Service Representative works closely with Purchasing, Logistics and Service staff to obtain material availability dates and/or lead time estimates for timely provision to distribution partners and end customers. The incumbent works closely with adjacent departments to resolve credit, finance, tax, and contracts issues as needed. As the first contact in any sales or service transaction, the Sales Support Specialist is expected to assist customers through each step of the order to cash process leading to a positive buying experience and continued business growth.
**Primary Duties & Responsibilities:**
+ Promptly administer customer sales, return, and/or repair orders in SAP using information from a range of data sources, including our customer service portal, purchase orders received via EDI, ESKER and/or manual correspondence.
+ Coordinate revision requests with partners and end customer as needed to ensure each booked order has a corresponding and accurate purchase order.
+ Employ strict attention to detail when updating orders with quote and opportunity information provided by the sales team. Close quotes in CRM as appropriate.
+ Monitor sales and/or service backlog and inventory reports; request release of orders that have been placed on credit hold when material becomes available to ship.
+ Create and send proforma invoices to customers as needed.
+ Ensure the timely provision of accurate order confirmations to customers once an order has been booked - all pricing must be accurate, and all dates must be firm.
+ Review and coordinate the removal of GTS order blocks as needed
+ Annotate all risk codes along with detailed notes on each order to include date and initials, prior to release.
+ Ensure all supporting documentation is attached to each sales order in SAP prior to release
+ When appropriate, work with management to obtain release of orders over 100k, and ASC606 review of orders over 250k.
+ Draft and submit PID requests in OCR Ease to obtain US import/export classification for all unclassified material as needed. Obtain and attach supporting documentation to aid in classification.
+ Ensure that any rush orders are noted as such, and work with service and/or logistics to ensure same day shipment for in stock items and completed repairs.
+ Issue and maintain end-user licensing through OCR Ease and file AES for exports as needed
+ Ensure strict adherence to all Global Trade Compliance, Legal, Financial and Sales Operations policies.
+ Provide pre-and post-sales support to external and internal customers to include pricing, availability, and general information.
+ Coordinate material returns, credits and debits as needed.
+ Issue Purchase Orders to vendors and receive goods into inventory as needed.
+ Prepare daily/weekly reports for internal departments and vendors.
+ Participate in meetings and projects as needed.
+ Escalate issues to management as needed
+ Perform other duties, projects and tasks as assigned by management
**Job Qualifications:**
+ Bachelor's Degree preferred - or comparable work experience in a high-volume customer service role.
+ 2+ years' experience in SAP or similar ERP system
+ Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
+ Knowledge of software licensing issuance and maintenance.
+ Knowledge of Microsoft Dynamics is a plus.
+ Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
+ This is an in-office position at our Hudson, NH facility.
+ Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
+ The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
-
Customer Service Representative
2 weeks ago
Hudson, Massachusetts, United States Customer Engineering Services (CES) -cesservice Full timeAbout the RoleWe are seeking a highly motivated and skilled Customer Service Representative to join our team as a Merchandising Specialist. This is an excellent opportunity for individuals who enjoy interacting with customers, possess strong communication skills, and have a keen sense of urgency.
-
Customer Service Representative
2 months ago
Hudson, United States Teledyne Technologies Full timeThe Customer Service Representative (CSR) will be part of the Customer Service team in Hudson, NH. This position will support the Order Service, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
-
Customer Service Representative
4 weeks ago
Hudson, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a diligent Customer Service Representative to join our team in the Wholesale Distribution - Dur Goods industry located in Hudson, Ohio. As a Customer Service Representative, you will be tasked with the responsibility of managing client interactions, maintaining accurate customer records, and processing customer...
-
Customer Service Representative
4 weeks ago
Hudson, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a diligent Customer Service Representative to join our team in the Wholesale Distribution industry located in Hudson, Ohio. As a Customer Service Representative, you will be tasked with the responsibility of managing client interactions, maintaining accurate customer records, and processing customer requests. This...
-
Customer Service Representative
2 weeks ago
Hudson, United States U-Haul Full timeLocation: 12412 US Hwy 19, Hudson, Florida 34667 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 weeks ago
Hudson, Wisconsin, United States United Gear & Assembly Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at United Gear & Assembly. In this role, you will be responsible for providing exceptional customer service and support.About the CompanyUnited Gear & Assembly is a premier manufacturer and supplier of precision gears, shafts, and related assemblies to various global OEMs in...
-
Insurance Customer Service Representative
2 weeks ago
Hudson, Ohio, United States State Farm Insurance Full timeWe are seeking a highly motivated Insurance Customer Service Representative to join our team at State Farm Insurance. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong background in insurance.As an Insurance Customer Service Representative, you will be responsible for assisting customers with...
-
Customer Service Representative
1 week ago
Hudson, Wisconsin, United States United Gear & Assembly Full timeOverviewAt United Gear & Assembly, we are a premier manufacturer and supplier of precision gears, shafts, and related assemblies to various global OEMs in construction, agriculture, transportation, automotive, defense, and other industries.We are vertically integrated with a broad range of capabilities encompassing Engineering, Manufacturing, Full Heat...
-
Customer Service Representative
3 months ago
Hudson, United States FLIR Maritime US, Inc. Full timeDescription Job Summary: The Customer Service Representative (CSR) will be part of the Customer Service team in Hudson, NH. This position will support the Order Service, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer facing position in the organization and requires efficient co-ordination...
-
Customer Service Representative
3 days ago
Hudson, United States Teledyne Full time**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and...
-
Customer Service Representative WI
2 days ago
hudson, United States Uline Full timeCustomer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Minnesota Branch3325 Heiser St. Hudson, WI 54016 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...
-
Customer Service Representative
3 months ago
Hudson, United States Leaf Home Full timeJob DescriptionJob DescriptionAt Leaf Home people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our...
-
Customer Service Representative
6 days ago
Hudson, United States EverStaff Full timeJob DescriptionWe are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database.Pay: $16.50-17.50 with raises after 90 daysShift: Assigned M-F between 11 AM -10 PM, occasional...
-
Customer Service Representative
4 months ago
Hudson, United States EverStaff Full timeJob Description We are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database. Pay: $16.50-17.50 with raises after 90 days Shift: Assigned M-F between 11 AM -10 PM, occasional...
-
Customer Service Representative
3 days ago
Hudson, United States EverStaff Full timeJob DescriptionWe are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database.Pay: $16.50-17.50 with raises after 90 daysShift: Assigned M-F between 11 AM -10 PM, occasional...
-
Customer Service Representative
2 weeks ago
New Hudson, Michigan, United States UPS Store 4674 Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at UPS Store 4674. This is a fantastic opportunity for those who are passionate about delivering exceptional customer service and working in a fast-paced retail environment.About the RoleThe ideal candidate will have strong...
-
Uline | Customer Service Representative WI
3 days ago
hudson, United States Uline Full timeCustomer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Minnesota Branch3325 Heiser St. Hudson, WI 54016 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...
-
Customer Service Representative
3 days ago
Hudson, United States CITIZENS STATE BANK Full timeBecome a vital part of our team at Citizens State Bank as a Customer Service Representative / Team Lead and help us achieve excellence and growth at our Hudson office. This individual will lead a dynamic team, foster strong customer relationships, and contribute to our success in a friendly, community-driven environment. Key Responsibilities: Lead and...
-
Vault Teller/Customer Service Representative
4 weeks ago
Hudson, United States CITIZENS STATE BANK Full timeCitizens State Bank in Hudson, WI has a full-time Vault Teller/Customer Service Representative position open. The position will average between 30-38 hours per week.If hired, you will be expected to process customer transactions as requested which will include receiving checks and cash for deposit, cashing checks and paying out money, and other misc....
-
Customer Service Representative
3 days ago
Hudson, United States Leaf Home Full timeMeet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every...
