Claims Management Professional

3 days ago

Hudson, Ohio, United States Fleet Response Full time

Fleet Response, a leading provider of innovative services to corporations with self-insured fleets, is seeking a skilled Claims Management Professional. This role offers a challenging and rewarding opportunity for individuals passionate about delivering exceptional customer experiences.

As a Claims Management Professional at Fleet Response, you will play a critical role in managing third-party claims, ensuring timely and effective resolution of repair and rental issues. Your expertise in communication, problem-solving, and analytical skills will be essential in building strong relationships with clients and customers.

We are committed to providing our employees with a best-in-class benefits package, including PTO, 401(k) Employer Contribution, Medical, Dental, Vision, Life, Disability, and voluntary benefit options. Our flexible work arrangements, including the possibility of working from home, offer a great work-life balance.

In this role, you will have the opportunity to develop your skills and grow with our company. With a focus on professionalism, integrity, and excellence, we strive to create an environment that fosters opportunity, diversity, equity & inclusion, and a commitment to customer satisfaction.

Job Summary

The Claims Management Professional will assist Senior Claim Representatives in facilitating various aspects of third-party claim management, including communication with customers and clients, processing shop invoices, setting up rental reservations, and coordinating with the Senior Claims Specialists, Claims Supervisor, and Claims Manager to ensure client and customer parameters are consistently met.

Key Responsibilities:

  • Answering claim calls and questions from clients, leadership, and office staff
  • Entering documentation, including claim notes, estimates, photos, and correspondence into the claims management system
  • Coordinating/processing outgoing mail for the third-party claims team
  • Managing rental reservations and rentals within specific claims according to client parameters and customer needs
  • Securing documentation on repairs and actively managing the repair process for clients and customers
  • Coordinating and balancing workload within a defined sub-team
  • Effectively communicating with clients, peers, and leadership through written, verbal, and in-person means
  • Additional duties as requested by the Claims Supervisor and/or Claims Manager

Requirements:

  • Associate degree (A.A.) or equivalent from a two-year college or technical school, or a minimum two to four years related experience and/or training, or an equivalent combination of education and experience
  • Prior automotive, fleet management, claims management, or vehicle re-marketing experience strongly preferred
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write and interpret reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from department, company, groups of managers, clients, and customers
  • Mathematical skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Technical skills: ability to use a computer to access e-mail and the internet, basic skills in Windows and Microsoft Office
  • Reasoning ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Licensing: ability to obtain and maintain insurance/adjuster licensing as required in all states

Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications

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